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On August 26, 2021, Governor Pritzker announced that a statewide indoor mask mandate will go into effect beginning Monday, August 30. As a result, masks will be required for all participants 2 years and up when entering any indoor Park District facility or participating in indoor programs regardless of vaccination status.

Cancellation & Refund

Movie night in the park

Park District Program Cancellation Policy

The Park District reserves the right to cancel, postpone, or combine classes and change instructors. Programs not meeting the minimum registration will be cancelled, and patrons will be notified. Refunds or household credits will be issued upon request.

In most cases, cancellation decisions will be made one week in advance of the beginning of the program. All participants in cancelled classes will be notified by Park District Staff and will receive a full refund.

Activity Program Cancellation/Refund Policy Summary

Program refunds will be considered based on the following criteria:

  1. All refund requests must be received 2 business days prior to the first class. You will receive your choice of a refund or a household credit if the program is cancelled by the Warrenville Park District.
  2. All refunds applied for are subject to a 10% or $5.00 minimum service charge.
  3. No refunds will be given after class begins without a doctor’s note. Class fees will be prorated starting with the day the Credit/Refund Request form is received in the Park District Registration Office. The amount of the refund will be credited to your household balance and may be used to register for other programs.
  4. Check refunds must be approved at the Warrenville Park District Board Meetings held on the third Thursday of each month, unless otherwise designated. Deadline for submission is the 30th of each month prior to the meeting.

Trip Cancellation/Refund Policy Summary

Trip refunds will be considered based on the following criteria:

  1. Applicants need to complete a Cancellation/Refund Request Form at least 24 hours prior to the trip.
  2. Applicant may only receive a refund if they find a replacement person to occupy their place on a trip or if the Warrenville Park District has not paid trip expenses. Service charges will apply.
  3. In cases of sickness or emergency, participants will need to leave a message at the Warrenville Park District Office at 630.393.7279 x307, prior to trip departure. Applicants must leave complete information, including name, telephone number, trip name, and reason for cancelling when calling in.

FitnessNOW Membership Cancellation/Refund Policy Summary

All cancellation requests require 30 day advance written notice.

  1. EFT Memberships (memberships paid monthly) are required to complete the initial 12 monthly payment contract commitment, then they may cancel with 30 days’ notice.
  2. Annual Membership will only be considered for refund based on the following criteria:
    1. Moving more than 25 miles away from facility – proof of new address is required.
    2. Injury – see #4 below.
  3. Refunds will only be given for illness or injury if a doctor’s note is provided. Fees will be prorated starting with the day the cancellation request form is received by the Park District Registration Office. Refunds requested without a doctor’s note are subject to review; and if approved will be credited to your household account for future fitness or activity program registration.
  4. Check refunds must be approved at the Warrenville Park District Board Meetings held on the third Thursday of each month, unless otherwise designated. Deadline for submission is the 30th of each month prior to the meeting.​​

Additional Information

 


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